The Network Support Services (NSS) team provides data, voice and cloud network infrastructure, services, and user management supporting over 201 locations, with over 140,000 users, and utilizing more than 100,000+ computers and other devices. Services provided include data and voice copper and fiber cabling, wireless design and installation coordination, enterprise cloud based data backup, enterprise IT Security, school safety radios, bus safety radio and enhanced dispatching system, Voice over Internet Protocol phone system, e-mail/collaboration, firewall security and management, core network infrastructure, enterprise and school/office level server operations, user management, wide/local area network connectivity, internet, Microsoft Office 365/Teams/SharePoint/other cloud operations, and external secure connectivity to Baltimore County Government, CCBC, and other entities, as well as the Federal eRate reimbursement management.

If you are experiencing technical difficulties with any service indicated above, please contact the Department of Information Technology Help Desk at 443-809-4672. Someone will be assigned to your call as soon as possible.

Families Looking for Affordable Internet
Families and individuals who are in need of affordable internet can not signup for the Affordable Connectivity Program (ACP) which is provided and managed by the Federal Communications Commission (FCC).  During the Covid pandemic BCPS provided cellular based hotspots for families in Baltimore County who either did not have access to high speed internet, or who could not afford high speed internet.  The new FCC ACP program replaces the BCPS provided cellular hotspots effective 7/1/22.  If you would like more information on the ACP program, please check the Affordable Connectivity Program site on the Federal Communications Program website.